It is one of Tapestry's core beliefs that if you don't treat your customers right... you probably won't have too many customers left (gee... anyone know a few airlines that need to learn that????)! So, we are committed to giving you the best customer service possible!
Here's the breakdown of how that works:
We try as hard as we can to package our products in literally the best way possible. In fact our packing has held up against some the toughest odds (one package was slammed against a metal corner over a dozen times during shipping and although the packing was ruined the merchandise was completely undamaged!). However, as the Fed Ex reps keep telling us...accidents happen. So, if your order shows up damaged, here's what to do: Email our Customer Service team or call our Customer Service Team at 877.Tap.Prod (827.7763) ext. 303. They are going to assess the damage and get a replacement out to you at no charge ASAP.
We really hope that our products will fit into your life and home in a way that they'll be one of the last things you ever want to take off your walls or your bookcase. We do know however that sometimes orders need to be returned. If that's the case, email Customer Service or call our Customer Service Team at 877.Tap.Prod (827.7763) ext. 303 to get a Return Authorization Number. Because of the value of many of our items, you will need to return the order to us via a pre-paid and insured shipping method. Products submitted for return must be accompanied in their original condition and with any certificates of authenticity. There may be a restocking fee of up to 15% on any returns. Returns submitted in unacceptable condition, without their original materials or without a Return Merchandise Authorization number will not be accepted. Returns are only possible on non-discount/non-promotional products within 30 days of date of purchase. Special Order or custom order products are non-returnable.
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